CREATING AN IMPACT - INNOVATION & SUSTAINABLE ADVANTAGE
We help our clients build a sustainable competitive advantage by focusing on the core skills of client management, marketing & brand strategy, and product & corporate development. We assist firms to innovate and grow through finding opportunities in mergers & acquisitions. Our approach to consulting combines deep insight into the dynamics of business organisations and unrivalled knowledge of the wealth management and private banking industries. MDRC’s associates cover all 27 states of the EU and the world’s major financial centres.
COMMITTED TO SUCCESS AND VALUE - BUSINESS PLANNING
We believe that consultants should only provide business managers the support they require. If this means that assignments are focused on simply validating or challenging business assumptions and plans, we are happy to work on that basis. Our Business Planning team works on short projects to give clients an independent assessment of current business plans and objectives. We focus on facilitating the strategic and business planning process; we support businesses to develop robust strategies and we test existing plans against our market knowledge and planning scenarios.
CLIENT SATISFACTION
Retaining existing clients is more important than recruiting new ones, yet many firms allocate fewer resources to establishing client satisfaction than they do to corporate entertainment. MDRC works extensively with business managers, primarily in the financial services sector, to identify issues of concern to existing clients and to establish ways of ensuring that these issues are managed.
MDRC has worked with many of Europe's major wealth managers on measuring client satisfaction and identifying areas in the product range, or elements of service delivery that no longer meet clients' expectations. Independently, MDRC gathers data from individuals on the performance of firms operating in retail financial services. From this data MDRC is able to benchmark the performance of individual firms and their peer groups.
Understanding client satisfaction is a key management tool for any business, but it can be a complex, time consuming and expensive exercise. MDRC has built a number of advanced analytical tools and processes that reduce the cost of client satisfaction research.
WEALTH MANAGEMENT
MDRC's wealth management practice assists business leaders challenge the assumptions underlying many of the current Private Banking and Wealth Management strategies and develop solutions to the difficulties facing wealth management post 2008.
The HNW and affluent markets in any developed economies are considered to be the "Star" of the financial services industry. These markets are too often seen as high growth, high margin with loyal and undemanding clients. At MDRC we recognise that simple assessments misjudge the complexity of the market and the operational challenges of serving demanding and well educated clients.
MDRC supports business managers to develop a clear understanding of the factors that drive growth and market behaviour and our analysis assists in building wealth management businesses with a sustainable advantage.
Some of our recent Strategy Briefs are available on the PUBLICATIONS page.