London - Research carried out by strategy consultants Market-Dynamics Research & Consulting Ltd (MDRC) shows that client satisfaction levels in UK private banks and wealth managers fell in 2007, for the second year in succession. .

MDRC has released the results of the latest client satisfaction survey. As in previous years MDRC has produced a Client Satisfaction Index for the private banking and wealth management sector, the index has been constructed to cover the entire client experience from the initial introduction to the firm through to the continuing relationship with the client manager, with the relative weighting attached to each of these components being derived from the relative importance that HNW individuals attach to those components.

The highest client satisfaction score in 2007 for UK domiciled clients was achieved jointly by C. Hoare & Co  (a rating of 82.0) while the highest client satisfaction score for UK expatriates was achieved by Kleinwort Benson Private Bank (a rating of 75.2).